Refund policy

Refund Policy

Returns. You can return most items within 30 days of delivery. Items must be unworn, unwashed and in their original condition and packaging. To start a return, email merch@truegritmanagement.com with your order number and we'll send you return instructions and the return address. Please don't ship anything back without contacting us first.

Items we can't take back: opened or unsealed vinyl, CDs and cassettes (unless defective); gift cards; digital downloads; signed and limited-edition items; and sale items.

Damaged, defective or wrong items. If something arrives damaged or defective, or you got the wrong item, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a refund, and we'll cover the shipping.

Exchanges. We replace items that arrive damaged or defective. For a different size or style, return the original item for a refund and place a new order.

Return shipping. Unless the return is because of our mistake, you pay return shipping, and original shipping charges aren't refundable. For returns over $75, we recommend a trackable service or shipping insurance, because we can't refund items we never receive.

Refunds. When your return arrives, we'll inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take a few more days to post it.

Pre-orders. You can cancel a pre-order for a full refund any time before it ships by emailing us.

Questions? Email merch@truegritmanagement.com.

Return address. Please email us before sending anything back, then mail returns to: Soundwaves Creative, ATTN: Jason Newlan, 2204 Justin Trl, STE 3, Alpharetta, GA 30004, United States.